You know we're just coming out of a recession, right? Have you kept track of how many people are still unemployed? You should, because right now it's a business owner's market for picking the best qualified person for your job opening. Better yet, you can offer them peanuts for pay.
Your busiest month of the year is right around the corner. Do you need to hire more staff to help out? Please, before you say "no" let's try a little test.
1. Are you the only full time employee with only 2 part time employees? Hire another part-timer quick!
2. Track how much time is spent on all phone calls for 2 weeks. Double that number. Can your current staff handle that much time on the phone and also properly service their normal duties and the increased holiday foot traffic?
If not, hire someone else.
3. What are your e...