In this edition of Throwback Thursday, I have to report some news which saddens me. It relates to how your business websites reviews appear; or rather; no longer appear in Google search results.
In October 2014, I wrote this Nugget explaining how to use Google My Business to find and reply to online reviews that are not part of the Google system. In other words, customer reviews that are ... VIEW FULL GOLD NUGGET
I've always believed that a local business should pay attention to how their company appears online. There are hundreds, maybe even thousands of random business directories where public business and store information can be found.
These business directories often get their start by purchasing lists of business names to populate into their sites. Databases of company names, addresses, owners, phone numbers, and business types are all available for purchase thr... VIEW FULL GOLD NUGGET
In yesterday's Daily Golden Nugget we told you about Citysearch.com and presented a case study of Roslyn Jewelry in NYC who has bad reviews dating back to 2002 and obviously spammy reviews in the past two years.
Citysearch requires a monthly PPC advertising commitment of at least $299 before they allow you to rebut your reviews. Instead of paying, Roslyn took the frugal approach by creating 4 bogus user accounts each with 1 review. These reviews were posted on the same date, which is a red flag for bogus reviews.
As we said a few days ago, online reviews are forms of user generated content that will help or hurt your business. On the other hand, if done correctly they are also forms of direct marketing.
If you find yourself in the same unfortunate Citysearch position as Roslyn, and you want to take the frugal appro... VIEW FULL GOLD NUGGET
From our recent research study we've found that online review sites account for a lot of your business visibility.
Citysearch.com might show a 5 star user rating for your business and no one notices you because the 5 stars are almost expected now. But there can be a particularly devastating effect to your business if your ratings are low, and you would feel it.
Several members of our team are currently working with a large supplier that has a disastrous online reputation. Every review site has dozens of complaints about them, but until we got involved they simply didn't know how to fix the problem. Let's use our experience and give you some ideas that will help in your own reputation management.
"...articles are easy to follow and seem to have information one can use right away." -Ann, Gallery 4, Hamden CT
"...serious kudos to you. We love your straight talk, pertinent information and plain language. I don't know how many industries have something of jWAG's caliber available, but I learn from the emails every day. Really, really nice work, and very appreciated." -Cheryl Herrick, Global Pathways Jewelry