In this edition of the Daily Golden Nugget, I'm reviewing another section of the seminar I presented on July 27, 2014 at the JA NY show. This segment is about paying for traffic on Facebook; should you be doing that?
Paying for online advertising always has a right way and a wrong way. Typically the wrong way is seriously wrong and it's a complete waste of money. Most businesses, not just retail jewelers, are advertising on Facebook wrong.
Yesterday we explained that you should first create a dedicated and permanent page on your website for each event you hold. You should include a link to that dedicated page in all email invitations and in the Facebook Event that you create.
We left off with the question of why would you want to create a dedicated, permanent page on your website for each event. Here are our 2 really good reasons why:
1. Regular Social Activity
It's good to show people you have activities year round. Remember that in the February 29, 2012 Daily Nugget (bit.ly/xQ9BPj) we told you that the Store Events page was the 2nd most popular viewed via mobile browsers. Even if you don't have a current event, you still need to give them something to find.
Events. Not every jewelry stores runs them, but we have to wonder why not. Ladies Nights, Super Bowl parties, Red Carpet parties, Facebook Fan parties... or just your everyday average, run of the mill trunk show.
You don't own an average retail store; you own a jewelry store, and sometimes people need to be invited in. And if you do it right, those invitations will keep bringing new customers into your store for years to come.
Inviting customers to an event is easy with today's technology. We remember in 2005 when some jewelers were spending more than $3500 to snail mail a box of very slick post cards. With today's marketing, you're more inclined to save that money and take advantage of the invite power provided by Facebook and regular email.
One of the effective ways Facebook was used during the holiday 2010 season was by offering deals to your Facebook Business page fans.
According to a comScore survey, social media accounted for 33% of the buying influence in December. Within that one-third percentage surveyed, 9% said they were watching Facebook Business pages for deals, and another 9% said they were watching their friend's status updates for deals.
To tap into this small, but growing, market you need to understand the different strategies you could use. The easiest to implement is creating an Event on Facebook.
Throughout December, we saw dozens of jewelry stores creating events that were simply called "10% off for all Facebook Fans!" Actually the percentage varied, but that was the general idea.
This Nugget might be more of a Soap Box statement than an educational piece, but it's important.
Facebook services an alleged 600 million users accounts now, but they only have around 1,000 employees. They have no customer service department, and when you have trouble, you are forced to use the online help system to get answers from other users.
Their system is very big, and even with the help system, it is impossible to figure out how to post a question. The only way you can talk to a live person is to have a paid advertising account with them.
Facebook has a very strict set of rules. They are almost absurd, actually. The most absurd is that each person is allowed only 1 account. We've expressed our dislike of this policy during our Live 2 Event in August 2010.
"...articles are easy to follow and seem to have information one can use right away." -Ann, Gallery 4, Hamden CT
"...serious kudos to you. We love your straight talk, pertinent information and plain language. I don't know how many industries have something of jWAG's caliber available, but I learn from the emails every day. Really, really nice work, and very appreciated." -Cheryl Herrick, Global Pathways Jewelry