Earlier this week when explaining the topic of Click Through Rates as illustrated inside Google Webmaster Tools I also said that getting clicks to your website does not immediately mean you will make money. Your website actually needs to convert visitors into some type of sale or first step conversion towards eventually making a sale.
I have found that most website owners spend little time worrying about website custo... VIEW FULL GOLD NUGGET
In today's Daily Golden Nugget I'm going to examine the fictitious designer name "Fancy Rings" and try to reverse engineer how search engines analyze the content on a jeweler's website and what pages visitors land on when arriving on your site. This analysis will give us one type of content template for attracting new types of visitors to our website.
Although I'm using the fictitious designer name "Fancy Rings" all the other numbers mentioned in this Nugget are accurate. For simplicity sake I'm ab... VIEW FULL GOLD NUGGET
I have a quick case study today about a jewelry store that first built their website in 2008, did a minor programming change in 2010, and then did a major overhaul of the entire website in 2012. You will see how traffic changed and how activity on their website changed. My measurement period spans from December 2011 - February 2012 compared to December 2012 - February 2013.
Both the old and the new website shared these similar pages: * About Us * Staff * Special Offers * 4C's of Diamond Education * Designer pages ... VIEW FULL GOLD NUGGET
This is the second part of a Nugget explaining how you can take tracking results from Google analytics and calculate more than just the return on investment for your retail jewelry store. (Part one here)
Let me do a quick rundown of all the example numbers from yesterday...
The following visitor referrals have come to our website over the last 30 days Visits from Facebook: 15 Visits... VIEW FULL GOLD NUGGET
One of the most common problems for a retail store, not just retail jewelers, is being able to accurately track the point of origin of online visitors and follow them through to the point when they walk into your retail store. Although for small retailers there is a simple method... you simply ask your customers.
That might seem intuitive, but in all seriousness, the retail jewelers I talk to tell me it's not easy for the sales person to remember to ask a lead source question when you're in the mid... VIEW FULL GOLD NUGGET
Over the last two days I've explained the frustrations of trying to pull together all the reporting methods from many online tools and social media platforms. I also explained how you can use the built in UTM tracking feature from Google Analytics to bypass those reporting frustrations and direct all trackable information to a single place.
Today I'll explain where to find the reporting inside of Google Analytics.
Start by logging into your Google Analytics account and click "Traffic Sources" in the left navigation. Aft... VIEW FULL GOLD NUGGET
The internet is supposed to be evolving into a massive social structure that allows you to share anything you want with anyone else. On an average day a person could share stories to friends on Facebook, photos to Pinterest, tweet interesting quotes through Twitter, and post their latest family videos to YouTube.
On a personal level, you probably don't care how, when, or who will read the stuff you publish to the internet, but you assume that people will eventually find and read it.
Online marketing is a struggle for almost everyone. No one is sure what will work and what will not. Different experts have conflicting ideas on how you should spend your online advertising money, yet no one seems willing to provide meaningful reports that are easy to understand.
Email platforms like Constant Contact, iContact, and MailChimp have their own methods for measuring open rates, bounce rates, and click rates. But is that information really he... VIEW FULL GOLD NUGGET
Today is Election Day in the USA. If all goes according to plan, sometime this evening we will know who the President will be for the next 4 years.
There are business cycles that are usually influenced by seasons, weather, holidays, and other typical events. Although not an official holiday, Election Day, and especially a Presidential Election Day like today tends to have a dampening effect on consumer spending that repeats every 4 years in the US.
Over the next 50 days, most retail businesses in the US will experience their typical holiday season boon. What's going to be the hottest sellers this year? Answering that question requires some guessing, some trend analysis, and some experience. Of course there are always standard items that you sell year after year that you probably already have on order and stocked in the store.
Historical tracking on your website, specifically Google Analytics, can help to remind you what was popular last year, and the ... VIEW FULL GOLD NUGGET
Today we'd like to explain how we discovered the unfortunate waste of money one jeweler spent when they hired a SEO guy to build links by writing blog posts.
There's no need to look at your own account right now, but we'll begin our story with a quick trip into our Google Analytics account and click on the link for TRAFFIC SOURCES in the left margin. From there we expanded the Sources sub-section and selected Referrals.
On this Referrals page inside Google Analytics, we are able to see all the domain names on which people find your website, but more importantly, clicked to visit your website. It's typical to see facebook.com, jewelers.org, yellowpages.com, and maps.google.com among the popular referral domains.
If you've paid someone for "link building" services, you will see hundreds of random domain names in the r... VIEW FULL GOLD NUGGET
We would like to share an interesting lesson recently learned by one of the larger companies we work with.
Members of our jWAG team were called upon to review the Google Analytics account for a company with 5 store locations through their state. Specifically, we needed to identify the most valuable traffic sources. This was a 6 month review of their newly launched website.
The website doesn't have e-commerce, so measuring the value of traffic is very difficult, and relies heavily on the sales personal asking customers how they heard about the store. As it turned out, the first 6 months went by and none of the sales people were trained to ask customers.
What we see in Google Analytics is that more than half of the website traffic came from organic Google, so it's a good assumption that their SEO efforts are working... VIEW FULL GOLD NUGGET
Have you looked at your Google Analytics data recently? Is your holiday traffic up or down? Do you know how your customers are finding you?
You may not be aware of it, but in the US, Google recently changed the way the SERP page works. Whenever Google or Gmail users are logged into their account, Google activates a secure web browser session.
In other words they are changing the browser from: http://www.google.com to https://www.google.com
As more and more information is tied together between Google's various products, this seems like a safe measure to protect us all, however there's a serious downside. This security is going to change the way you read your Google Analytics because your search keyword data will slowly disappear.
From our own measurements we know that the average number of organic visitors to a non e-commerce jewelry website are about 45 people per day. When we say "organic" we mean purely found from a search engine without any outside influence. In other words, that's 45 people without factoring in any SEO efforts, social media, or paid ads.
45 is a pretty dismal number and yet many jewelers don't know where to start to increase that number. Sure, you can create a Facebook Page, a Google+ Page, pay for ads... but really it should start with bulking up your existing website content and adding new pages to your site.
Haphazardly adding content to your website will probably waste a lot of unnecessary time. More visitors will find you through organic search engine results in the month of December during the holiday buying rush, and ... VIEW FULL GOLD NUGGET
There's an idea among first time website owners that it's best to slap up a website with perfect jewelry photos, prices, and a Buy Now button and they can sell online. At the other end of the scale there's another camp of first time website owners that feel it's best to slap up a website with basic information about the jewelry store and they will attract new customers into the store.
Both of these ideas are completely erroneous. There is no way to slap a website together and become a success. What's worse is that we know, and our staff has attended, many seminars at jewelry trade shows where both of these myths are perpetuated.
You might be familiar with the phrases "Business card Websites" and "E-commerce sites from vendors." The business card site is a basic 1, 2, or 3 page website that puts your name online. The e-c... VIEW FULL GOLD NUGGET
Today, and for the rest of the week, we are continuing our topic of Black Hat SEO tactics that you should NOT be doing on your website. Black Hat SEO refers to unethical technology strategies or website content that will negatively affect your SERP ranking or will get your website banned from search engines.
Today we are explaining Keyword Stuffing and we'll give you an example of it. But first, let's give you a little background information for the benefit of website beginners out there, or to refresh your memory.
In order to have a web page appear in the SERP for a keyword, you need to use that keyword on your page. If you want your website to appear for the phrase "champagne diamonds," you will need to use that phrase on your website.
In Daily Nugget #227 we explained the importance of lowering your bounce rate. In that Golden Nugget, we explained that you should try your best to lower your bounce rates as much as possible. You can read the full Nugget here: http://bit.ly/iExxJP
Google interprets bounce rates and uses them to judge the quality of your overall website when compared to particular phrases or topics. Google actually refers to topics as "themes" and that's a common word amongst website SEO professionals.
We've always said, and continue to teach, that you should be publishing educational articles or blog entries on your website. Each additional post increases the overall visibility of your site by giving Google more information to index and provide back out to users.
Today we'd like to tell you about one of our secret analysis tools. It's easy to use, colorful, and it will help you improve your website's usability.
When done correctly, usability testing can greatly improve your website's conversion rates.
We'll tell you about the secret tool we use in a little bit, but let's first tell you some of the things you can learn from usability testing.
List of What Usability Testing Shows You: 1. Most popular page of your website. 2. Where users move their mouse while surfing from page to page. 3. Where users click. 4. How far users scroll down on your page. 5. What part of your page is most visible in a browser window.
Google Analytics will provide data for #1 and #3, but the rest requires another type of tracking program.
In case you're just tuning in, this post is one in a series of training for jewelry store owners. Today's topic is "Conversion Rate Optimization" and how to find someone to help you measure and improve it.
Measuring your conversion rate on any single web page will be tedious. We've previously said you could use the free Site Overlay tool inside Google Analytics to do it, but before you even get to the actual testing you need to outline your goals and how you will achieve them.
The Jeweler Website Advisory Group exists simply to share website education with jewelers. We actually hope you will take our ideas and use them directly, but if you don't have the time, then you will need to hire someone to help you.
Here are some things to think about when looking to hire an ad agency, web designer, or even an in-house empl... VIEW FULL GOLD NUGGET
Over the last two weeks, we first covered email topics and then landing page concepts that could create a continued experience and answer questions presented in your emails. Let's now move on to the next step in your internet marketing for jewelers' education: Conversion Rates.
Way back on January 22, 2010 we published a brief vocabulary lesson explaining Conversion Rates. Here's the link http://bit.ly/nTn9NW in case you want to read it. That lesson names the following 6 potential methods of determining conversion rates:
1. Email Newsletter Signup 2. Question submitted through the Contact Us form 3. Registration for an event 4. Fill out a form to receive a discount offer via email 5. Comment on your blog 6. Setting up a wish list
In yesterday's Nugget, we explained some basic strategies of meta description writing for the different types of pages in your website.
Today we're looking at a specific way to write your meta descriptions.
It is important to remember that only 150 characters of your description will appear in the SERP. This is a standard across all search engines. The search engines do not use the meta description for SEO ranking, and no one other than us tech-heads will ever view the source code of your website, so it's a waste of your time to write more than 150 characters.
Be wary of any SEO professional that wants to create long descriptions. Find the most concise way to say what you need to about a page.
Let's say you want to write a description for your page showing a collection of custom made wedding and engagement r... VIEW FULL GOLD NUGGET
I really didn't expect my review of Google+ to take all five days this week. This will be my last interstitial Daily Golden Nugget (for at least a few days).
Yesterday I started a list of features I foresee being integrated into Google Plus. Google's public company status prevents them from publicly announcing what they are working. The GOOG stock is actually doing very well since the launch of Google+.
Yesterday they reported their quarterly earnings were up and they've officially reached 10 million Google Plus users. I read a report on SearchEngineLand.com explaining how many people have not accepted invitations sent to them. Those of us that have are starting to realize the more compelling nature of Google Plus over Facebook.
When using Facebook, I usually keep a browser tab open. I occasionally look at that ... VIEW FULL GOLD NUGGET
We've spent the last several Daily Gold Nuggets talking about the changes Google implemented with its Panda Update, and gave you suggestions on how to avoid having yourself negatively affected.
Over the next few months, we will report on new information about the Panda Update process as we learn it. But before we conclude this current set of Panda-specific Nuggets we have one more topic to talk about today.
After careful consideration, we believe we see a correlation between a Panda recommendation and something that we've previously told you about, so let's review.
According to the Panda process, Google will lower the overall ranking of your website if you have any low quality pages. If you review this page ( http://bit.ly/lPUebd ) you will see their explanation "that low-quality c... VIEW FULL GOLD NUGGET
We're continuing on our journey to explain the effects of Google's Panda Update and how it changes the way websites are examined and ranked.
Until Google unleashed their Panda on the web all website ranking was based on a mathematical model that measured clear quantitative items like:
* How many inbound links does a site have? * How many words are on each page of the site? * How many times are important keyword phrases used on the page? * Are your page titles written well?
As a SEO company, we will admit that it is easy to win in a mathematical numbers game if you know how to correctly count the numbers. Websites who have enough money to play the SEO numbers game rank well in Google all the time even though their websites might suck.
Yesterday Google announced their Google+ (that's Google Plus) service which looks like their first large step into competing with Facebook. They also announced a major design change to all the Google services.
It seems Google did some heavy usability studies and we're going to take this opportunity to explain what they did, compare it to what we've previously said about usability, and perhaps you can learn something new.
We use the phrase "website usability studies" when referring to all the research that shows us how a person uses a website. This includes watching how they move the around the screen, what they click on, testing the same words in different colors, and changing images to see if one image is better than another.
Ultimately the usability studies tell us "what get's the click" so we can correctly design ... VIEW FULL GOLD NUGGET
Next time you log into Google Analytics, take a look at your bounce rate. The jewelry websites we track range between 45% - 55% overall website bounce rate.
If your own bounce rate is below 45% then you are doing a much better job than the average jeweler.
As a reminder, the "Bounce Rate" is a measure of how many people first landed on your website, decided it was ugly/disorienting/wrong color/wrong size/misrepresented/etc. and they immediately click the Back Button in their browser.
Launched in March 2011, Google now gives individual users the ability to block results from your specific website. As first, this feature is not visible on the SERP. It becomes visible when you click one of the results and then click your browser's back button.
Today's Daily Golden Nugget comes from the secret vault of traffic building and link magnet techniques that we typically reserve for our own website optimization and it's a technique we employ when getting paid the big bucks.
Today we are giving this secret technique to our jWAG members.
Every jewelry website needs to have content added on a regular basis. You need to keep the search engines interested in you and you also need prove to your customers that your website is a living, breathing, real representation of your jewelry store.
The best way to prove you are alive and kicking is to do the unexpected...
Read your customer's mind.
There are ongoing and ever evolving trends in world, and sometimes even the economy and politics will influence what people search for and how they find your website. But ... VIEW FULL GOLD NUGGET
"Organic Traffic" is what we call those visitors that found your website through searching any engine. The person looked for a keyword phrase and your website appeared in the search results. These visitors are your organic visitors, and they do not cost any money when they click; well, they don't cost you any money at the time of the click, but it did cost money in the form of time and labor to get you listed on page 1 of the search results.
Considering the number of jewelry stores listed in the JBT, we know that very few of them understand the needed search engine optimization it takes to get to page 1 of the search results. Once you achieve high placement, you will continue to receive free organic visitors as long as one of your competitors doesn't use their own SEO to knock you out of the top spot.
Google would like to make 1 thing absolutely clear: They do not use your Google Analytics account to help with ranking your jewelry website. However, they do use your Bounce Rate.
The Bounce Rate is a measure of the number of people that visited your website and immediately clicked the back button to leave. If 10 people visit your website and 2 of them click the back button, your Bounce Rate would be 20%.
They track these bounce rates as a measure of quality. Their goal is to provide the most r... VIEW FULL GOLD NUGGET
The Jeweler Website Advisory Group officially opened in January 2010 and built up its reputation throughout the year by providing SEO basic techniques and website advanced marketing ideas. This week, we went back to basics and will continue more of the same next week.
As alluded to yesterday, today we are going to tell you a little about long tail keywords and how you could put them to use on your site.
As you work on your website, you might think of specific words or phrases that you believe customers will search for. Unfortunately, your customers will rarely fit into the nice pigeon hole you would like to place them in. Instead, they will arrive at your site in some unusual ways.
Maybe you want to rank for "engagement rings" but your customers will flock to your website using the phrases "gold ring engagement wed... VIEW FULL GOLD NUGGET
This is a continuation of a 4-part series providing specific instructions and examples of how to write effective copy for your website and emails.
Each day we're providing you 3 tips.
4. Offer more than one freebie with purchase.
It's so easy to throw in a bottle of jewelry cleaner. That's why you have them stacked behind the counter in a cute pyramid. But let's step up your sales game and make the customer feel really special. What if you had 2 pyramids of stacked jewelry cleaner? One small bottle and one large bottle. You could advertise a free small bottle of jewelry cleaner with all purchases, but then as a closing tactic you could offer the larger instead. However, a better way to insure repeat purchase is to surprise them with the larger bottle saying something like, "We're giving a free small bottle ... VIEW FULL GOLD NUGGET
In yesterday's Daily Gold Nugget, you discovered 4 actionable ideas to use on your home page and in your holiday emails. Starting today, and continuing for the next 4 days, we'll give you specific instructions to write your copy.
Here we go.
1. You Need An Attention-Grabbing Headline.
It needs to be much larger than the rest of the body copy on your page. You should apply some specific styles. You want a Sans-Serif font, bigger, and enough white space above and below the font so it stands out.
People will skip a headline if it's too crowded by the words and images around it. All fonts have a built-in padding to create minimal white space, but that's never good enough for a headline. You will need a proportional amount of extra spacing depending on the font size.
Here are some quick recent measurements: * 4.2% of users searching for diamonds online are using a cell phone or iPad * 3.6% of users looking at jewelry online are using a cell phone or an iPad * 1.5% of retail jewelry store owners are using a cell phone or iPad for B2B
Here are some quick measurements from April 2010 * 3.2% of users searching for diamonds online are using a cell phone or iPad * 1.9% of users looking at jewelry online are using a cell phone or an iPad * 0.6% of retail jewelry store owners are using a cell phone or iPad for B2B
The number of users moving to the mobile space is gaining speed RAPIDLY. There are already more smart phones on the planet than regular computers.
Designing websites used to be so easy. The standard was 640x480 on a 14" computer screen. Then 17" was the standard at 800x600. Then 1024x768.
Unfortunately it's anything by simple now.
Our data research tells us that there are between 42 - 48 normal screen sizes that visit jewelry related websites every month. You will usually see the 1024x768 resolution in the list near the top with about 20%, but that's far from a standard now.
In your Google Analytics you should check out your own statistics. From your Dashboard click on Visitors on the left, then under that click Browser Compatibility.
Take a look at the sub-options for Browsers to see what your visitors are using. Is Internet Explorer still #1?
Then take a look at the Operating Systems and don't be surprised if our see iPhone, Android, Bla... VIEW FULL GOLD NUGGET
It's a very common misconception that the home page is the only place a visitor will enter your site.
Ticketmaster sued Microsoft in April 1997 because Microsoft linked directly to a Ticketmaster purchase page instead of their home page. Since then there have been 4 other large visibility cases all resulting in dismissal.
"The whole point of putting information on the Web is to make it easier for people to access it, so companies should be thrilled that other sites want to link to them." - David Sorkin, dontlink.com
Facebook users deep link all the time, they just don't realize it. Pasting a URL into the FB Publisher box (aka making a "status update") is usually done to share something interesting with friends.
Deep linking is extremely valuable for SEO, which is something we've learned over time and testin... VIEW FULL GOLD NUGGET
Most people look at the Search Engines right away, but there's a lot of other valuable information in there, and an answer to a very common question we hear a lot. That question is "Should I cancel my Yellow Pages advertising?"
Take a look at your list of Referring Sites. These are all the places that have links to you. Surprisingly, every retail jeweler website we've ever analyzed will have yellowpages.com, insiderpages.com and yp.yahoo.com all listed as referring sites.
What's even more surprising is that if you cancel your ad, or never even had one, you will still see traffic from YellowPages.com. It's usually pretty high quality with a low Bounce Rate and high Average Time on Site.
So save your monthly money and cancel that Yellow Pages ad when it's up for renewal. They won't remove your listing from their we... VIEW FULL GOLD NUGGET
In this week's set of Gold Nuggets we are focusing on specific features within Google Analytics. Each highlighted feature will help you understand a little more about your website and your visitors.
Additionally, every day until August 29th we are broadcasting live webinars at http://www.jwag.tv The broadcast schedule is Weekdays at 12:30pm Eastern time, Saturdays at 10am and Sundays at 2pm. All broadcasts are being saved on the jwag.tv website until September 4, 2010.
Now for today's Gold Nugget...
Through Google Analytics you can see all the towns your website visitors came from. When you log into your account you will notice a green color map of the world toward the bottom right of your screen. Click on the United States. From there, click on the darkest stat... VIEW FULL GOLD NUGGET
Since you've been working in retail jewelry industry for a while, you probably recognize the common reasons people buy jewelry and what to say to someone to make sure they buy from you.
What is your specialty? Are you able to describe the gold lockets as well as someone else in your store? Or is there someone better that can inspire that need-to-have-it-right-now feeling in your customer looking for lockets?
The point is that you should call upon the best employee at selling lockets in your store to help write the sales copy for that same set of lockets on your website.
Once your sales copy is written, you will have to test its effectiveness online. Use Google Analytics to test common things like your headlines or call to action and to determine how your visitors are interacting with your sales copy.
Advertising is the key to any successful jewelry business; well, that is to say the advertising needs to be successful in attracting customers. Only then will the willing customers come.
In the past you would publish your ad and then wait patiently for customers. With the internet we don't have to wait too long to figure out what's working and what's not. The tool to use is Google Analytics.
Analytics allows you to see how people are using your website.
Here are some things you can learn from analytics: * What they are clicking on * What colors work best * If your jewelry photography effective * Which headlines work best
Highly successful jewelry stores usually see analytics and testing as a high priority. It's a key difference between winners and losers in both online sales and increasing... VIEW FULL GOLD NUGGET
"...articles are easy to follow and seem to have information one can use right away." -Ann, Gallery 4, Hamden CT
"...serious kudos to you. We love your straight talk, pertinent information and plain language. I don't know how many industries have something of jWAG's caliber available, but I learn from the emails every day. Really, really nice work, and very appreciated." -Cheryl Herrick, Global Pathways Jewelry